Refund & Returns Policy

Refund eligibility

Tickets to JOIN ALIVE 2026 are sold subject to the terms below. Where the event takes place as scheduled, ticket sales are generally final. If you believe you are entitled to a refund, contact us before the event date.

Cancelled or rescheduled events

If an event is cancelled, ticket holders are entitled to a refund of the ticket face value. If an event is rescheduled, your ticket stays valid for the new date; if you cannot attend, you may request a refund within the window stated in your order confirmation.

How to request a refund

Send your order reference and the email used at purchase to the contact below. Approved refunds return to the original payment method; processing time depends on your bank or card issuer.

• Your email: info@ivybrookwalk.com
• Phone: +81 126-22-1111
• Our address: Iwamizawa Park, Iwamizawa, Hokkaido, Japan

Company details

JOIN ALIVE 2026, Established since 2012

Iwamizawa Park, Iwamizawa, Hokkaido, Japan